Premium Managed Services


Welcome to Pacific IT Support, your trusted partner for premium managed IT services. Our mission is to provide top-notch IT support and solutions to optimize your business operations and ensure seamless productivity. Explore our comprehensive services below:

Help Desk and Technical Support

Get 24/7 help desk services to promptly address any IT-related issues. Our expert team is here to assist you with:

  • Incident Management: Swift resolution of user-reported incidents and technical issues.

  • Troubleshooting and Issue Resolution: Diagnosing and resolving hardware, software, and network problems.

  • Onsite Support: Providing technical assistance, answering questions, and assisting with system configurations.

  • Remote Support: Utilizing remote access tools to troubleshoot and assist end-users.

  • Application Support: Helping with software installation, configuration, and troubleshooting.

  • Password and Account Management: Managing users, passwords, and access control.

  • Hardware Support: Troubleshooting, coordinating repairs, and warranty management.

  • Mobile Device Support: Setting up, configuring, and resolving mobile device issues.

  • Knowledge Base and Self-Help Resources: Developing and maintaining self-help resources.

  • Incident Documentation and Reporting: Documenting incidents and generating reports on trends and response times.

Proactive Monitoring and Maintenance

We keep your systems and networks running smoothly with 24/7 monitoring and regular maintenance, including:

  • Patch Management: Keeping your software up to date with patches and security updates.

  • Proactive Maintenance and Optimization: Optimizing system performance through maintenance tasks.

  • Health Checks and Audits: Conducting regular system audits and health checks.

  • Systems Backup and Monitoring: Ensuring data backup and system monitoring.

  • Hardware and Software Inventory Management: Tracking hardware, software, licenses, and warranties.

  • Vendor Management: Coordinating with technology vendors.

  • Documentation and Reporting: Providing detailed reports on system health, performance, and security.

Security and Data Protection

We prioritize the security of your data and systems with comprehensive security measures, including:

  • Security Policy Development: Developing and implementing security policies.

  • Security Assessments and Audits: Identifying vulnerabilities and recommending enhancements.

  • Firewall and Network Security: Designing, implementing, and managing security technologies.

  • Endpoint Protection: Deploying and managing antivirus and anti-malware solutions.

  • Security Incident Response: Developing incident response plans.

  • Data Encryption: Encrypting sensitive data at rest and in transit.

  • Access Control and Identity Management: Managing access controls and user provisioning.

  • Vulnerability Management: Conducting regular vulnerability scans and patch management.

  • Security Awareness Training: Training to enhance security awareness.

  • Security Incident Monitoring: Implementing security monitoring tools.

  • Security Patch Management: Managing security patches and updates.

  • Backup Storage Management: Managing backup storage infrastructure.

  • Disaster Recovery Planning: Developing comprehensive disaster recovery plans.

  • Recovery Time Objective (RTO) and Recovery Point Objective (RPO) Definition: Defining downtime and data loss parameters.

  • Disaster Recovery Testing: Conducting tests and simulations.

Data Backup and Disaster Recovery

We ensure the protection and quick recovery of critical data with our backup and disaster recovery services, including:

  • Backup Strategy Development: Designing tailored backup strategies.

  • Data Backup Implementation: Configuring backup solutions.

  • Backup Monitoring and Validation: Ensuring successful backups and data integrity.

  • Offsite and Cloud Backup: Establishing offsite and cloud-based backup solutions.

Scalability and IT Consulting

We help you scale your IT infrastructure and provide expert consulting services to support your business growth, including:

  • IT Infrastructure Assessment: Evaluating scalability and performance.

  • Scalability Planning: Identifying future requirements and scalable solutions.

  • Technology Evaluation and Selection: Selecting appropriate technology solutions.

  • Vendor and Solution Sourcing: Recommending technology vendors and products.

  • Cloud Adoption and Migration: Assessing cloud adoption feasibility.

  • Virtualization and Consolidation: Advising on virtualization and consolidation.

  • IT Project Management: Providing project management expertise.

  • IT Cost Optimization: Analyzing and optimizing IT costs.

  • IT Training and Knowledge Transfer: Offering training and knowledge transfer.

  • IT Roadmap and Reviews: Creating IT roadmaps and conducting reviews.

Premium Support: Included Features

Managed Endpoint Protection

ThreatLocker Zero Trust Endpoint Protection Platform offers a unified approach to protecting users, devices, and networks against the exploitation of zero-day vulnerabilities.

  • Defender for Microsoft 365

  • Internal Threat Protection

  • Device Encryption

Microsoft 365/Google Workspace Backup

SaaS (Software as a Service) backups refer to the practice of regularly backing up data and content that is hosted within cloud-based SaaS applications, such as Google WorkspaceMicrosoft 365, or Salesforce.

  • Microsoft 365

  • Google Workspace

  • Salesforce

End User Software and Training

ThreatLocker Zero Trust Endpoint Protection Platform offers a unified approach to protecting users, devices, and networks against the exploitation of zero-day vulnerabilities.

  • Password Manager

  • Phishing Campaigns

  • Cyber Security Training

  • Darkweb monitoring

  • Technology Training

  • Remote access software

Premium Support: Excluded Features

  • Moves/Adds/Changes – All labor required to make any major addition, changes or moves to any system is considered a project and is billable outside of the normal monthly billing. This includes new hardware setups like new computers, networking devices and newly setup/configured software systems.

  • New workstation setups – For every computer, once they are setup initially, there is no charge to add/setup a different user.

Other potential charges:

  • Late payment fees

  • Afterhours/Emergency fees

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